Shipping & Delivery
Shipping Policy
Last updated: 21 November 2025
This Shipping Policy explains how we deliver digital products purchased from Prime Software Digital. By placing an order, you agree to this policy along with our Terms of Service, Privacy Policy, and Payment & Refund Policy.
1. Digital Products Only
We only provide digital software licences / activation details. No physical shipping is involved and no USB, DVD or box is mailed. Delivery is electronic only.
2. Delivery Time
Orders are normally processed and delivered within a few minutes after successful payment. During high-volume times or security checks, delivery may take up to a few hours.
Didn’t receive the email?
- Check Spam / Junk / Promotions folders
- Search for our email contact@primesoftware.online
- Ensure your email address was entered correctly at checkout
3. What You Will Receive
Your delivery email normally includes:
- Order confirmation and invoice
- Product name and version
- Licence key / activation details or account credentials
- Activation / installation instructions
In some cases, licensing information may also appear directly on the order confirmation page after checkout.
4. Wrong or Misspelled Email Address
If the email provided was incorrect and you did not receive your product, please contact us with:
- Your full name
- Approximate date of purchase
- Payment method used
- Proof of payment (screenshot or transaction ID)
Once the order is confirmed, we will resend the licence details to the correct email address.
5. Delayed or Missing Delivery
If you have not received your digital order within a reasonable time, please contact us for assistance:
- Email: contact@primesoftware.online
- Support hours: 24/7 — Instant Response
6. No Physical Shipping Fees
Since all orders are digital, there are no shipping fees and no customs duties. The price paid at checkout is final.
7. Refunds
Refund requests for digital deliveries are handled according to our Payment & Refund Policy.
8. Contact Us
For any delivery-related issue:
Email: contact@primesoftware.online
Nothing in this policy affects your statutory rights under applicable UK consumer law.