Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or make a purchase from our store. By using this website, you agree to the collection and use of information in accordance with this Policy.

This Policy should be read together with our Terms of Service and Payment & Refund Policy.

1. Who We Are

This website is operated by Prime software Digital . We provide digital software products such as software registration details and activation information for Windows, Office and related products.

If you have any questions about this Privacy Policy, please contact us via our Contact page or at contact@primesoftware.online

2. Information We Collect

We collect different types of information in order to provide our services, process orders and improve your experience on our website.

2.1 Information you provide directly

• Contact details: name, email address, billing address and phone number (if provided) when placing an order or contacting us.
• Order details: products purchased, order number, payment method (type only, not full card details).
• Messages: information you send us via email or contact forms.

2.2 Information collected automatically

• Device information: IP address, browser type, device type, operating system.
• Usage data: pages visited, time spent on pages, clicks and navigation behaviour.
• Cookies & similar technologies: small files used to remember your preferences, improve site performance and help with analytics.

For more information about cookies, see section 7 below.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and deliver your orders, including sending digital software registration details and invoices.
• To communicate with you about your order, support requests or account-related issues.
• To improve and personalise your experience on our website.
• To detect, prevent and address fraud, security or technical issues.
• To comply with legal and tax obligations.
• To send important service updates or policy changes.

We do not sell your personal data to third parties.

4. Payment Information

Payments on our website are processed by secure third-party payment providers (such as card processors and PayPal). We do not store your full credit or debit card details on our servers.

• Your payment information is encrypted and handled by the payment provider you choose at checkout.
• We may receive limited information such as the last 4 digits of a card number, card type and payment status for verification and record-keeping.

5. Sharing Your Information

We may share your information with trusted third parties in the following situations:

• Service providers: such as payment processors, email delivery services, hosting providers and analytics tools.
• Legal obligations: when required to do so by law, regulation, court order or to respond to lawful requests by public authorities.
• Business operations: in connection with a merger, acquisition or sale of assets, subject to appropriate confidentiality protections.

We do not share your information with third parties for their own independent marketing purposes.

6. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this Policy, including:

• To complete your purchases and provide customer support.
• To comply with legal, tax and accounting obligations.
• To resolve disputes and enforce our agreements.

When information is no longer needed, we will delete it or anonymise it in a secure manner.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and cart contents.
• Help keep our website secure.
• Understand how visitors use our site (for example, via analytics tools).

You can manage cookies through your browser settings. If you choose to block certain cookies, parts of the website may not function correctly.

8. Your Rights (UK / EU Residents)

If you are located in the United Kingdom or European Economic Area, you may have certain rights regarding your personal data, including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data in certain circumstances.
• The right to object to or restrict certain types of processing.
• The right to data portability in some cases.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. The latest version will always be available on this page with an updated "Last updated" date.

We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: contact@primesoftware.online
• Contact form: /pages/contact

Last updated: 09/11/2025