FAQ
Frequently Asked Questions (FAQ)
Below are answers to the most common questions regarding our software products, delivery, activation and support.
💻 About Our Software
Are your products genuine?
Yes — we provide genuine digital software registration along with official installation instructions.
What will I receive after purchase?
You will receive your registration details and installation instructions by email. No physical item is shipped.
Are the products new?
Yes — each purchase includes registration details that have not been previously activated.
⚡ Delivery
How long does delivery take?
Delivery is instant — registration details are sent to your email after checkout. In rare cases, processing may take longer due to security checks.
I didn’t receive my email. What should I do?
Please check your spam/junk folder. If you still cannot find it, contact us and we will resend it quickly.
🖥️ Compatibility & Installation
Will the software work on my device?
Yes — as long as your PC meets the minimum system requirements listed on the product page.
Can I transfer the software to another computer later?
In most cases, yes — as long as it is used on only one device at a time.
Is technical support provided?
Yes — we offer free assistance for installation and activation if needed.
💳 Payment
What payment methods do you accept?
We accept trusted payment methods such as Visa, Mastercard and PayPal (where available).
Is my payment secure?
Yes — all payments are processed by secure third-party payment gateways using SSL encryption.
🔁 Refunds & Cancellations
Can I get a refund?
Because digital products are delivered electronically and can be used immediately, refunds are limited once activation details have been delivered.
However, if the product cannot be activated on a compatible device and our support team cannot resolve the issue, we will review the case for replacement or refund.
I ordered the wrong product. What should I do?
Contact us as soon as possible — if the activation details have not been viewed or used, we will do our best to help.
📩 Contact & Support
If you still have questions or need support, you can contact us:
- Email: contact@primesoftware.online
- Contact form: /pages/contact
We aim to respond to all support enquiries as quickly as possible.